Q. What are the minimum system requirements?
A. To play Merge Survival on Android or iOS, you need a device that meets the following requirements. [Minimum System Requirements] - iOS : 11.0 - Android : 5.1 Systems that do not meet the above requirements may not be able to run our game.Also, please note that we cannot guarantee these specifications alone will be enough for successful gameplay.
Q. The update button is not shown when I go to the app store.
A. The timing of the game application’s update on the stores may differ for each region. Please try again later.
Q. I purchased a package and haven't received it.
A. It may take up to 24 hours for you to receive the package. If the package doesn't arrive within 24 hours, please try again after relaunching the game. If this does not solve the issue, send us an inquiry. Google Play Store : Google Play Store receipt that includes the order numberex) GPA.XXXX-XXXX-XXXX-XXXXXApp Store : App Store receipt that includes the name of the purchased itemPlease send us an inquiry with a receipt attached, and we will assist you as quickly as possible.
Q. How do I link my data to an account?
A. You can link your game data to either Google Play or Facebook.Go to in-game's [Settings] and tap on the type of account you wish to link your game data to.
Q. How do I transfer my account to a new device?
A. Wish to transfer your account to a new device? Start by installing the game and1. Go to in-game's [Settings] 2. Check [Sync Account] section3. Connect your Google Play or Facebook account by clicking the button4. Wait for the game to automatically restart and load saved data※ You must select the same account you used before.
